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Care Manager

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Trinity Homecare are a forward thinking and innovative home care company looking for a new Care Manager to join us and be part of our success story. If you are an existing Team Leader, Senior care worker or Deputy Manager within a home care setting and are ready for your next challenge then we'd like to hear from you.

Our head office is in Worcester Park, Surrey and the role would be field and office based - reporting in to the Head of Care.

This role is to cover Wimbledon and Merton areas.

Due to the geographical locations you would need to be a driver with use of your own vehicle (mileage and parking is paid as part of your expenses).

About the role

  • To support the development of a well-established and expanding area.
  • Work closely with a home care coordinator to ensure best practice and delivery of quality care.
  • To carry out assessments, reviews, appraisals and spot checks in line with all current legislation and Company policies, ensuring all relevant paperwork is completed accurately and on a timely basis
  • To support and work with the Head of Care to ensure that CQC regulations are followed and Company policies and procedures are adhered to for our clients and care workers.
  • To support the Head of Care and Directors deliver the growth targets for the business.
  • To deputise occasionally for the Head of Care during their absence
  • To participate in the on call rota as part of the team - payment for this is additional to basic salary


Deliver high quality personal care and support to clients

  • Deliver companionship, support services and personal care according to the client personal support plan (when required) and in accordance with current best practices.

To supervise and mentor Senior Care Worker/s and new care workers

  • To support the Senior Care Workers and be first line of call before escalation to Head of Care is required.
  • Assist with the training and assessing of new staff in the field along with a team of internal assessors
  • Provide practical training and work shadowing for new staff
  • Introduce new care workers to clients
  • Supervise the activities of senior carers ensuring that reviews and quality checks are completed on a timely basis and to the required standard
  • Act as a mentor to senior carers and care workers, leading by example
  • Conduct timely spot checks in line with Trinity’s supervision policy
  • Manage conflict amongst staff
  • Input to and lead staff meetings when required

Manage Ongoing Client Relationships

  • Monitor and ensure quality of care for clients
  • Monitor and note the general health of the client and their circumstances
  • Take the lead responsibility for allocated client documentation ensuring care plans and client files are kept accurate and up to date
  • Conduct client reviews and case conferences as required, obtaining input from other relevant parties such as family members and other health professionals as necessary
  • Complete care needs and risk assessments for new clients to a high standard
  • Update care assessments and risk assessments as required and ensure carers are sufficiently trained to follow these
  • Attend meetings with other agencies involved with the client e.g. Care Managers/Age Concern/Community Psychiatric Nurse/clients’ families to review and recommend changes to the care packages as required
  • Listen and work closely with clients, their advocates and NOK to ensure Company provides a high standard of care, liaising with the Case Manager, Head of Care, GPs and district nurses and other bodies as required
  • Support the implementation of Trinity’s policies and procedures and maintenance of standards required by relevant legislation
  • To take responsibility for the reception and initial investigation of complaints, and recording their progress for allocated clients
  • Escalate and report issues to the Head of Care

On Call - you would support the on-call rota which is fairly rostered. You would receive additional pay to your salary for on- call duties as well as additional pay if you delivered care calls outside of your core hours.

Trinity Homecare aim to be the provider of choice and an employer of choice in Surrey and for that reason we expect all of our team to work to the same high standards. If you feel that you want a move or a change to a growing and forward thinking home care organisation and you have the necessary experience and skills then please apply today.

Salary range - £26,000 - £32,000 per annum

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Or, know someone who would be a perfect fit? Let them know!

Head office

Central House, 1-15 Central Road, Worcester Park
KT4 8EG Surrey Directions recruitment@trinityhomecare.co.uk 0207 183 6686

Why work with us?



  • Extremely rewarding work

    If you get a buzz from enriching the lives of others and making a positive difference every day, then you can be sure that your journey with Trinity Homecare will be immensely rewarding.

  • Best-in-class training

    From our Care Certificate training to our partnership with Nescot College, you'll have many opportunities to build your skills and develop your career with us. We're an approved training centre with the NCFE and this enables us to take you to QCF Level 2 & 3 in Health & Social Care.

  • A great team to work with

    We are a professional but friendly bunch with care at the forefront of our hearts and minds. By joining our Trinity Homecare team, you can be safe in the knowledge that you’ll have our support along whichever career pathway you choose.

  • Highly competitive pay, great incentives and rewards

    We benchmark our pay against our competitors to ensure we are always paying top rates. We recognise our colleagues who are the heroes of our service and we are proud to reward our colleagues with awards for their hard work and dedication.

Our values

We’re personal. We’re trusted. We’re caring. Our values remain at the forefront of our hearts and minds so you can rely on your colleagues to offer you support, motivation, commitment and positivity.

How are we personal?
We have never lost sight of our clients and colleagues as individuals. Achievements of any scale don’t go unnoticed and we take the time to reward our colleagues for their hard work and dedication.

How are we trusted?
As an approved NCFE training centre, we actively encourage everyone to pursue their own journey with us and we provide pathways to progress your own career of a lifetime through industry recognised qualifications.

How are we caring?
You’ll find that your colleagues are compassionate, empowering and endlessly supportive individuals. We all genuinely care about enriching the lives of others by going beyond the call of duty to make a real difference.


Our values resonate through everything we do here at Trinity Homecare and we're delighted to be a Surrey Care Award finalist for the 'Innovation and Good Practice in Staff Recruitment and Retention Award'!

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